{"id":24,"date":"2026-09-06T14:44:36","date_gmt":"2026-09-06T14:44:36","guid":{"rendered":"https:\/\/voccoffee.com\/chinh-sach-doi-tra\/"},"modified":"2026-09-23T08:07:55","modified_gmt":"2026-09-23T08:07:55","slug":"chinh-sach-doi-tra","status":"publish","type":"page","link":"https:\/\/voccoffee.com\/en\/chinh-sach-doi-tra\/","title":{"rendered":"Returns policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Time limit:<\/strong> 7 days from the day you receive your order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>We exchange or refund, and cover all costs, when:<\/strong> we sent the wrong product or weight; items are missing from the order; the product was damaged or the packaging torn in transit; the product is expired or too close to its expiry date; a machine has a technical fault on arrival.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Returns do not apply when:<\/strong> the seal has been opened with no fault on our side; the product has been used, damaged by improper storage or by disassembly; the time limit above has passed; there is no invoice or proof of purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Coffee is a food product, so an opened bag cannot go back into stock \u2014 that is the reason for the seal condition, not a way to turn you down.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How to return:<\/strong> call +84 91 525 5505 or email info.voccoffee@gmail.com with your order number and photos of the product. We reply within one business day and arrange a pickup if the return qualifies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Return costs:<\/strong> if the fault is ours, we cover everything. For returns for personal reasons, you pay shipping both ways.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Refunds:<\/strong> within 7 business days after we receive the item back and confirm it qualifies. Bank transfer orders are refunded to the account that paid; COD orders are refunded to the account you provide.<\/p>","protected":false},"excerpt":{"rendered":"<p>Th\u1eddi h\u1ea1n: 7 ng\u00e0y k\u1ec3 t\u1eeb khi anh ch\u1ecb nh\u1eadn h\u00e0ng. Ch\u00fang t\u00f4i \u0111\u1ed5i ho\u1eb7c ho\u00e0n ti\u1ec1n, v\u00e0 ch\u1ecbu to\u00e0n b\u1ed9 chi ph\u00ed, khi: giao sai s\u1ea3n ph\u1ea9m ho\u1eb7c sai tr\u1ecdng l\u01b0\u1ee3ng; thi\u1ebfu h\u00e0ng so v\u1edbi \u0111\u01a1n; s\u1ea3n ph\u1ea9m h\u1ecfng ho\u1eb7c bao b\u00ec r\u00e1ch trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n; h\u00e0ng h\u1ebft h\u1ea1n ho\u1eb7c c\u00f2n h\u1ea1n [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-24","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":[],"_links":{"self":[{"href":"https:\/\/voccoffee.com\/en\/wp-json\/wp\/v2\/pages\/24","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/voccoffee.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/voccoffee.com\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/voccoffee.com\/en\/wp-json\/wp\/v2\/comments?post=24"}],"version-history":[{"count":2,"href":"https:\/\/voccoffee.com\/en\/wp-json\/wp\/v2\/pages\/24\/revisions"}],"predecessor-version":[{"id":319,"href":"https:\/\/voccoffee.com\/en\/wp-json\/wp\/v2\/pages\/24\/revisions\/319"}],"wp:attachment":[{"href":"https:\/\/voccoffee.com\/en\/wp-json\/wp\/v2\/media?parent=24"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}