Time limit: 7 days from the day you receive your order.
We exchange or refund, and cover all costs, when: we sent the wrong product or weight; items are missing from the order; the product was damaged or the packaging torn in transit; the product is expired or too close to its expiry date; a machine has a technical fault on arrival.
Returns do not apply when: the seal has been opened with no fault on our side; the product has been used, damaged by improper storage or by disassembly; the time limit above has passed; there is no invoice or proof of purchase.
Coffee is a food product, so an opened bag cannot go back into stock — that is the reason for the seal condition, not a way to turn you down.
How to return: call +84 91 525 5505 or email info.voccoffee@gmail.com with your order number and photos of the product. We reply within one business day and arrange a pickup if the return qualifies.
Return costs: if the fault is ours, we cover everything. For returns for personal reasons, you pay shipping both ways.
Refunds: within 7 business days after we receive the item back and confirm it qualifies. Bank transfer orders are refunded to the account that paid; COD orders are refunded to the account you provide.