You can inspect your order before you pay. For cash on delivery orders, please open and check the parcel in front of the courier.
What you can check: the right product and weight, the right quantity, intact packaging and a valid expiry date. For espresso machines and grinders: the outside condition, all accessories and the warranty card.
About trying the product: coffee is a packaged food, so please do not break the seal while inspecting — once opened, it cannot be returned because it did not suit your taste. Machines can be plugged in and tested on the spot if you ask.
What to do if something is wrong. If the product is wrong, missing, broken or expired, please refuse the delivery and do not pay, then let us know on +84 91 525 5505. We cover the full cost of a replacement or refund.
We recommend filming the unboxing — with a video, things are sorted out much faster for both sides.
For returns after you have accepted the delivery, see our Returns policy.