This page explains what data we collect from you, what we use it for, how long we keep it and what your rights are.
Data controller: Hello 5 Coffee Global Joint Stock Company — Tax ID 0111057160 — No. 08, Lien Ke V5A, Van Phu Urban Area, Kien Hung Ward, Hanoi, Vietnam.
What we collect: your name, phone number, email, delivery address and order details, plus company name and expected volume for wholesale quote requests. The website also records basic technical data such as your IP address to block bulk form submissions.
What we use it for: processing and delivering orders, contacting you about order issues, issuing invoices, and sending quotes when you ask. We never sell, trade or rent your data.
Who can see it: our order staff; the carrier (only your name, phone and address, for delivery); and the company’s internal management system. No one else.
We do not store payment details. The website never stores your card numbers or banking passwords. Bank transfers go directly through your bank; we only receive a payment notification.
How long we keep it: order data is kept for the statutory accounting record period. Quote requests that do not become orders are deleted after 24 months.
Your rights: to view, correct or ask us to delete your personal data, and to withdraw consent to receive information at any time. Send your request to info.voccoffee@gmail.com and we will handle it within 30 days.
Security: the website runs over an encrypted HTTPS connection. If a data breach occurs, we will notify the people affected and the competent authorities as required by law.
This policy may be updated; the latest version is always on this page.